The Chinese New Year celebrations, also known as the Spring Festival will start on the February 14th and end on February 20th in 2018. During this timeframe, almost every Chinese goes back home to celebrate with their family. Below we describe how this event will affect GearBest service.

Lunar New Year Promotions

GearBest celebrates every big event of a year. During Chinese New Year, GearBest will run a dedicated promotion with special prices for this event. You can enjoy super snap up and $60+ 0.99 add-on deals in this event. But all the orders will be dispatched from February 20th when fully functional.

Chinese New Year Sales 2018
Lunar New Year smartphone sale

Customer Service

GearBest customer service will run in a “limited mode” during the vacation period. Part of the staff will be available to process tickets respecting ticket priority. If your ticket requires a shipping action, you might receive a response from February 20th afterward.

Warehouses

So far, Customers in Australia can only buy from Chinese warehouse, HK warehouse and HK 2 warehouse. These three warehouses will be affected due to the Chinese New Year Vacation.

  • Chinese warehouses: close from the 14th of February to the 20th of February
  • Hong Kong 1 warehouse: close from the 14th of February to the 20th of February
  • Hong Kong 2 warehouse: close from the 14th of February to the 20th of February

Deliveries

Any parcel in China from the February 14th might be subject to delays until February 20th or afterward. If your parcel is already outside China and Hong Kong, you can expect a normal delivery, more precisely below:

  • Flat Rate: Local posts might pick the parcel during CNY but there might be delays until the February 20th
  • Australia Priority Lines: Full stop
  • Expedited Line: DHL will pick the parcel only if able to grant a normal shipping

GearBest Australia Blog

Between February 14th and 20th, we’ll also take few days off from our blog and the forum for CNY vacation. But we will be back soon and keep to offer you the best product reviews and the latest GearBest news! Happy Chinese New Year! 春节快乐

Sincerely,
GearBest Australia Blog