When a customer is considering buying over Internet, what interested him in the first place may be the large menu and reasonable prices. But most of time, a strong support offered by vendor may be a determining factor. Here introduces types of customer support that GearBest is doing utmost in this regard.

Need a Support on Shopping Guides

For most of buyers who have less experience of shopping from China, things like shipping, customs duty, payment, etc. are usually their main concerns. But it’s hard to find more detailed information about these guides from China to Australia on the GearBest.com since its service covers all over the world. In this case, we recommend you to read the articles of Guide Category or read GearBest FAQ before you shop on GearBest.com.

Live Chat: Quick Ways for Inquiries or Complaints

If you have any questions about goods or the operation of shopping on GearBest, just click the “Live chat” button in the top-right corner of website and choose the menu option “Connect with Live Chat Now” (immediately connect to the live chat).


A small questionnaire is opened in the lower right corner that you need to fill in your name and e-mail and be more specific object of your questions by choosing from several options (preliminary question to the product, the problem with payment, change or cancel orders, delivery (before buying or after purchase)). Then, you will be redirected to live (in English) communicating with one of the specialized shopping assistants. As part of regular maintenance of the system it is sometimes possible that the service will be unavailable in the short term. In this case, GearBest always informs a brief notice on the website.

Use Ticket System for a Deep Communication

GearBest ticket system is another way for custom support. Ticket system is a fast weekday response times for Pre-Sale, Order Tracking, Warranty, and General Questions. In general, after-sale service like returns or refunds, you are required to submit a ticket via the ticket system.

GB ticket

Easily Contact Us via Facebook & Facebook Messenger

No matter you are new customer or loyal customers of GearBest, we suggest you to follow the Facebook page of GearBest. You can not only get the latest news of products and promotions, but also a variety of giveaway and cool activities there. Of course, you can have a direct chat with us to get a real-time support via FB Messenger. For more details about GB Messenger, visit here.


For more information about GearBest Custom Support, please visit GearBest Support Center.