In this article, with the support of a GearBest customer, we are going to explain the GearBest shipping to Australia from China warehouse using AU Express. We will monitor the GearBest shipping step-by-step and with a direct communication with our customer and will explain the most frequently asked questions about this shipping method.
About AU Express
AU Express is the shipping channel we suggest to Australian customers when shopping on GearBest. This shipping is cheap (sometimes free for orders above $40), fast (as low as 7 business days to cover 8,000 km) and safe (international transfers are managed by major logistics partner DPEX). The final delivery of the parcel is made in Australia by Australia Post.
How to select Express Delivery
Log into GearBest via the Login Button on the right corner of the site header. Shop what you want and once you reached checkout phase, there will be several Express options available. AU Express will appear under Priority Direct Mail if you are ordering from a Chinese warehouse. Might appear under Standard Shipping if you are ordering from a Hong Kong warehouse.
Despite AU Express is considered a fast and safe option, we suggest to buy additional insurance for the shipping. At an extremely low price, the insurance will cover the shipping over the whole journey.
Tips on Shipping Method selection:
1. We don’t recommend to choose unregistered shipping method though it’s free. Because it doesn’t offer tracking number which means you don’t know anything about your order after shipping but just waiting. If you don’t care delivery time, you can use free registered air mail.
2. Australia Priority Line may offer the best value for money and shipping time. And it’s with free taxes.
3. Expedited Shipping: Though it’s a bit expensive than other methods, for our Australian customers, this shipping method is faster and with free custom when your order under AU$1000.
Step 1: Initiating the tracking
GearBest tracking of AU Express is made via http://www.szdpex.com.cn (they launched the English version recently: http://www.eslink88.com/index.php/Shipment-Tracking/)- This company is connected to all logistics partners and collect all relevant tracking information once the parcel is scanned at a the final checkpoint.
Step 2: To Hong Kong Airport
Once the parcel is shipped out, you will receive an email from GearBest with a tracking number like CA***************
The first goal of our parcel is to reach the Hong Kong airport. There is no big difference if your parcel is sent out from a Chinese or a Hong Kong warehouse. Usually, they reach the airport overnight. GearBest uses dedicated lines to reach the airport, be aware that sometimes there won’t be updates on the parcel until the scan inside the airport.
Step 3: From Hong Kong to Sydney
Once arrived at Australia, before getting any update, the parcel will have to pass Australian Customs and to be moved to a local warehouse before being assigned to the transfer to your local area.
When you will notice the message “Shipping Information approved by Australia post” your parcel will be in the process of being transferred to Sydney.
You won’t see any updates until the parcel is in the hands of Australia Post.
Step 4: Final delivery in Australia
Once the parcel received by Australia Post, DPEX will update with the information taken from Australia Post website. Australia Post will also send a text message with the delivery confirmation (usually between 24 to 48 hours from time of acceptance). Your item will delivered by Australia Post.
Conclusions & Suggestions
In the above example, GearBest delivered to in as low as 7 business days – extremely fast situation. During peak seasons this shipping method might take up to 15 business days to deliver.
Warm Tips: Some ZIP codes (CAP) might not be available if they are considered remote areas. You can check to see what is available here: http://www.gearbest.com/about/shipping-methods.html